How BrightChamps collects, uses, processes, stores, and protects your personal information
This Privacy Policy ("Privacy Policy") describes how BrightChamps, its affiliates, subsidiaries, and related entities ("BrightChamps," "Company," "we," "us," or "our") collect, use, process, store, disclose, transfer, and otherwise handle personal information in connection with the websites, mobile applications, online platforms, products, educational programs, live classes, workshops, support services, and related offerings provided by BrightChamps (collectively, the "Services").
This Privacy Policy applies to all Users of the Services, including Students, Parents, Guardians, educators, instructors, schools, visitors, customers, and other individuals who access, interact with, register for, purchase, or use the Services in any manner, regardless of geographic location.
BrightChamps is committed to protecting the privacy, security, and confidentiality of personal information and aims to process such information in accordance with applicable privacy, data protection, consumer protection, and children's privacy laws, including, where applicable:
This Privacy Policy should be read together with the Terms of Service, Refund and Cancellation Policy, Cookie Policy, Community Guidelines, and any additional notices, disclosures, or supplemental privacy terms made available in connection with specific Services.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. Where required under Applicable Privacy Laws, you consent to the collection, use, disclosure, storage, transfer, and processing of your information as described herein.
If you are a Parent or Guardian accessing or using the Services on behalf of a Student or minor, you acknowledge and agree that you are providing consent on behalf of such Student or minor to the extent permitted under Applicable Laws.
If you do not agree with this Privacy Policy or are not authorised to provide consent where required, you must discontinue use of the Services.
BrightChamps may update, modify, or revise this Privacy Policy from time to time to reflect changes in legal requirements, business practices, technologies, or Services. Any updated version will become effective upon posting or otherwise communicating the revised Privacy Policy through the Services, unless otherwise required under Applicable Laws. Continued use of the Services following such updates constitutes acknowledgment of the revised Privacy Policy.
BrightChamps may collect, receive, generate, store, process, and otherwise handle different categories of information in connection with the Services, depending on how Users interact with the Platform, applicable legal requirements, and the nature of the Services used.
BrightChamps seeks to collect only such information as is reasonably necessary, relevant, proportionate, and appropriate for the purposes described in this Privacy Policy and Applicable Privacy Laws.
We may collect information provided directly by Users, Parents, Guardians, Students, schools, or authorised representatives when registering for, enrolling in, purchasing, or using the Services, including:
Where required under Applicable Laws, certain information may be collected from a Parent or Guardian instead of directly from a Student or minor.
Where the Services are used by or for minors or Students, BrightChamps may collect information relating to Parents or Guardians, including:
BrightChamps may use Parent or Guardian information for account administration, student safety, parental consent verification, communications, customer support, billing, compliance, and related operational purposes.
In connection with providing educational Services, BrightChamps may collect limited information relating to Students or minors, including:
BrightChamps does not knowingly collect more personal information from children than is reasonably necessary for the educational and operational purposes of the Services.
Where required under Applicable Laws, BrightChamps obtains consent from Parents or Guardians prior to collecting personal information from children or minors.
When Users access or interact with the Services, BrightChamps may automatically collect certain technical and device-related information, including:
Such information may be collected using cookies, pixels, software development kits (SDKs), local storage, analytics tools, and similar technologies, subject to Applicable Laws and cookie or consent requirements.
BrightChamps may collect information relating to how Users interact with the Services, including:
This information may be used for platform administration, analytics, service improvement, safety, fraud prevention, personalisation, troubleshooting, and operational purposes.
BrightChamps may record, monitor, review, store, and process live classes, sessions, communications, and educational interactions conducted through the Platform or associated tools ("Class Recordings").
Such recordings may include:
Class Recordings may be used for:
Where required under Applicable Laws, BrightChamps will not record or not obtain appropriate consent prior to recording sessions.
When Users purchase or subscribe to Services, BrightChamps and its authorised payment providers may collect payment and transaction-related information, including:
BrightChamps generally does not store full payment card information unless permitted and secured in accordance with applicable payment processing and security standards.
Payment processing may be handled by authorised third-party payment processors subject to their respective privacy policies and contractual obligations.
BrightChamps may collect and maintain records of communications and interactions with Users, including:
Such information may be used for support, training, quality assurance, dispute handling, compliance, and service improvement purposes.
BrightChamps may collect information relating to marketing preferences and interactions, including:
Where required under Applicable Laws, marketing communications will be sent only with appropriate consent or other lawful basis, and Users may opt out of such communications at any time.
BrightChamps may receive information from third parties, including:
Any such information will be handled in accordance with this Privacy Policy and Applicable Laws.
BrightChamps does not intentionally collect sensitive personal information unless reasonably necessary for the provision of the Services, legal compliance, safety, accessibility, or educational accommodation purposes and permitted under Applicable Laws.
Where sensitive personal information is collected or processed, BrightChamps will implement additional safeguards and obtain any consent required under Applicable Laws.
BrightChamps recognises the importance of protecting the privacy and safety of children and minors who use the Services. BrightChamps is committed to handling children's personal information responsibly and in compliance with applicable children's privacy and data protection laws, including, where applicable:
BrightChamps designs its Services with safeguards intended to protect children's privacy, safety, and educational experience.
BrightChamps may collect limited personal information relating to children or Students in connection with providing the Services, including:
BrightChamps seeks to limit the collection of children's personal information to information that is reasonably necessary, proportionate, and appropriate for educational, operational, safety, legal, and service-related purposes.
BrightChamps does not knowingly require children to disclose more information than is reasonably necessary to participate in the Services.
Where required under Applicable Laws, BrightChamps obtains consent from a Parent or Guardian prior to collecting, using, processing, or disclosing personal information relating to a child.
By registering a child for the Services, creating a Student account, enrolling in classes, accepting the Terms of Service or this Privacy Policy, or otherwise permitting a child to access or use the Services, the Parent or Guardian represents and warrants that:
Where required or deemed appropriate under Applicable Laws, BrightChamps may implement additional parental consent or verification mechanisms.
BrightChamps may use children's information for purposes including:
BrightChamps does not knowingly use children's personal information for unlawful behavioural advertising or profiling prohibited under Applicable Laws.
BrightChamps may share children's information only as reasonably necessary for the operation of the Services and in accordance with Applicable Laws, including with:
BrightChamps does not knowingly sell children's personal information where prohibited under Applicable Laws.
Subject to Applicable Laws and verification requirements, Parents or Guardians may have the right to:
BrightChamps may take reasonable steps to verify the identity and authority of any individual making such requests before responding.
Certain information may be retained where required or permitted under Applicable Laws, safeguarding obligations, dispute resolution requirements, educational record obligations, security purposes, or legitimate business needs.
BrightChamps retains children's personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, the Terms of Service, operational and educational purposes, safeguarding obligations, legal compliance, dispute resolution, enforcement, and other legitimate business purposes permitted under Applicable Laws.
When children's information is no longer reasonably necessary, BrightChamps will take reasonable steps to securely delete, anonymise, or de-identify such information in accordance with Applicable Laws and internal retention practices.
If BrightChamps becomes aware that personal information has been collected from a child in a manner inconsistent with Applicable Laws or without appropriate parental consent where required, BrightChamps will take reasonable steps to investigate the matter and, where appropriate, delete such information or restrict further processing in accordance with Applicable Laws.
BrightChamps may collect, use, process, store, analyse, disclose, and otherwise handle personal information for legitimate educational, operational, contractual, security, compliance, and business purposes in accordance with this Privacy Policy and Applicable Laws.
Depending on the nature of the Services and the User's interaction with the Platform, BrightChamps may use information for the following purposes:
BrightChamps may use information to:
BrightChamps may use information to:
BrightChamps may use information to personalise and improve the Services, including by:
BrightChamps may use information to:
BrightChamps may use information to:
BrightChamps may use aggregated, anonymised, pseudonymised, or de-identified information for research, analytics, benchmarking, and business improvement purposes to the extent permitted under Applicable Laws.
BrightChamps may use information to:
BrightChamps may use information to:
Subject to Applicable Laws and required consent requirements, BrightChamps may use information to:
Users may opt out of marketing communications at any time using the unsubscribe mechanisms provided or by contacting BrightChamps.
BrightChamps does not knowingly send unlawful direct marketing communications to children where prohibited under Applicable Laws.
BrightChamps may use information, including aggregated, anonymised, de-identified, or appropriately minimised information, to develop, test, improve, support, and enhance educational technologies, automated systems, artificial intelligence-enabled tools, safety systems, analytics capabilities, recommendation systems, and Platform functionality.
BrightChamps does not knowingly use children's personal information for unlawful profiling, solely automated decision-making producing legal or similarly significant effects, or prohibited behavioural advertising practices where restricted under Applicable Laws.
Where required under Applicable Laws, BrightChamps will implement additional safeguards, notices, consent mechanisms, or limitations relating to automated processing technologies.
BrightChamps may use information for legitimate business and operational purposes, including:
BrightChamps may use information:
Where required under applicable data protection laws, including the General Data Protection Regulation ("GDPR") and the UK GDPR, BrightChamps relies on one or more lawful bases for collecting, using, processing, storing, transferring, and otherwise handling personal information.
Depending on the nature of the information and the purpose of processing, BrightChamps may rely on the following legal bases:
BrightChamps may process personal information based on consent provided by the User, Parent, Guardian, school, or other authorised individual, including for:
Where processing is based on consent, Users may withdraw consent at any time, subject to legal or contractual limitations and the lawfulness of processing conducted prior to withdrawal.
BrightChamps may process personal information where necessary to:
Failure to provide certain information may result in inability to access or use some or all of the Services.
BrightChamps may process personal information where necessary for legitimate business, operational, educational, security, or commercial interests, provided such interests are not overridden by the rights, freedoms, or interests of Users or children under Applicable Laws.
Such legitimate interests may include:
Where required under Applicable Laws, BrightChamps applies additional safeguards when relying on legitimate interests involving children's information.
BrightChamps may process personal information where necessary to comply with Applicable Laws, legal obligations, regulatory requirements, court orders, governmental requests, child protection obligations, law enforcement requests, accounting obligations, tax requirements, or other legal processes.
In limited circumstances, BrightChamps may process personal information where necessary to protect the vital interests, safety, health, or security of a User, Student, child, Parent, Instructor, or another individual, including in connection with safeguarding concerns, emergencies, security incidents, suspected abuse, or prevention of harm.
Where permitted under Applicable Laws, BrightChamps may process certain information in connection with educational activities, safeguarding responsibilities, research, accessibility, inclusion initiatives, or other purposes recognised under applicable education or public interest laws.
Users located in different jurisdictions may have additional or different rights and lawful processing requirements under applicable local laws. BrightChamps seeks to process personal information in accordance with the legal requirements applicable to the relevant jurisdiction to the extent required under Applicable Laws.
BrightChamps may share, disclose, transfer, or make available personal information in accordance with this Privacy Policy, the Terms, Applicable Laws, and legitimate business, educational, operational, safety, and compliance requirements.
BrightChamps does not sell children's personal information and does not knowingly disclose children's personal information for behavioural advertising purposes where prohibited under Applicable Laws.
BrightChamps may share limited personal information with instructors, educators, mentors, tutors, evaluators, or authorised educational personnel solely to the extent reasonably necessary to:
Instructors and educational personnel are contractually or operationally required to handle personal information in accordance with confidentiality, privacy, safeguarding, and applicable legal obligations.
BrightChamps may share personal information with third-party vendors, contractors, processors, consultants, hosting providers, analytics providers, communication platforms, customer support providers, authentication providers, cloud service providers, infrastructure providers, and similar service providers that assist in operating, securing, maintaining, improving, or delivering the Services.
Such third parties may process information only on behalf of BrightChamps and subject to appropriate contractual, confidentiality, security, and data protection obligations, where required under Applicable Laws.
Payment transactions may be processed through third-party payment gateways, processors, financial institutions, subscription management providers, and fraud prevention partners.
BrightChamps does not generally store full payment card details except as permitted through secure payment providers and Applicable Laws.
The collection and processing of payment-related information may additionally be governed by the applicable privacy policies and terms of the relevant payment providers.
BrightChamps may share information with analytics, performance monitoring, fraud detection, cybersecurity, crash reporting, debugging, and platform optimisation providers to:
Where reasonably possible, BrightChamps may use aggregated, anonymised, pseudonymised, or de-identified information for analytics, research, safety, and improvement purposes.
BrightChamps may disclose personal information where reasonably necessary to:
BrightChamps may also preserve and disclose information where required to prevent imminent harm, illegal activity, exploitation, abuse, or threats to safety.
Personal information may be disclosed, transferred, or assigned as part of an actual or proposed:
In such cases, BrightChamps may transfer personal information subject to applicable confidentiality, contractual, and legal protections.
Parents or Guardians may access, review, manage, correct, or request deletion of certain Student information associated with their accounts, subject to Applicable Laws, educational obligations, verification requirements, and platform functionality.
BrightChamps may also share information between linked Parent and Student accounts where reasonably necessary for educational administration, account management, support, safeguarding, or operation of the Services.
BrightChamps may share personal information:
Users acknowledge that information voluntarily shared in public, community, collaborative, or interactive areas of the Services may be visible to others depending on platform functionality and account settings.
BrightChamps may process, store, transfer, or access personal information in jurisdictions outside the User's country of residence where BrightChamps, its affiliates, vendors, processors, or service providers operate.
Where required under Applicable Laws, BrightChamps shall implement reasonable safeguards for cross-border data transfers, including contractual protections, data processing agreements, adequacy mechanisms, standard contractual clauses, or equivalent safeguards recognised under applicable data protection laws.
BrightChamps may use, process, disclose, transfer, publish, or otherwise utilise aggregated, anonymised, statistical, or de-identified information that does not reasonably identify an individual for lawful business, educational, research, analytics, security, operational, marketing, or product improvement purposes, to the extent permitted under Applicable Laws.
BrightChamps operates globally and may process, access, store, transfer, or disclose personal information in multiple jurisdictions where BrightChamps, its affiliates, service providers, educational personnel, vendors, contractors, cloud infrastructure providers, or technology partners operate.
Accordingly, personal information may be transferred to, stored in, or accessed from countries outside the User's state, province, or country of residence, including jurisdictions that may have data protection laws different from those in the User's jurisdiction.
By accessing or using the Services, Users and, where applicable, Parents or Guardians acknowledge and understand that personal information may be transferred internationally in connection with the operation and provision of the Services, subject to this Privacy Policy and Applicable Laws.
BrightChamps takes reasonable and appropriate measures designed to safeguard personal information transferred across borders and, where required under Applicable Laws, may implement appropriate transfer mechanisms and safeguards, including:
BrightChamps may also rely on lawful transfer bases recognised under Applicable Laws, including where transfers are:
Where required under Applicable Laws, BrightChamps shall take commercially reasonable steps to ensure that recipients of personal information provide an adequate level of protection consistent with applicable privacy and data protection requirements.
However, Users acknowledge that no method of electronic transmission, cross-border transfer, storage, or processing can be guaranteed to be completely secure, and BrightChamps cannot guarantee absolute security of information transferred through international networks or third-party infrastructure.
Users accessing the Services from jurisdictions with specific international data transfer requirements acknowledge and agree that BrightChamps may transfer and process personal information internationally as reasonably necessary to provide the Services, maintain platform operations, ensure security and support, conduct educational activities, comply with legal obligations, and operate its global business functions.
BrightChamps retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, the Terms, educational and operational requirements, contractual obligations, legitimate business purposes, and Applicable Laws.
The retention period applicable to personal information may vary depending on factors including:
BrightChamps may retain different categories of information for different periods of time, including account information, class participation records, communications, support records, recordings, payment records, safety-related records, and technical or usage information.
Class recordings, support interactions, communications, and platform activity logs may be retained for quality assurance, safeguarding, dispute resolution, training, compliance, fraud prevention, security, and operational purposes for periods determined by BrightChamps in accordance with Applicable Laws and legitimate business needs.
BrightChamps may also retain and preserve information where reasonably necessary to:
Where deletion is requested, BrightChamps may retain certain information for a reasonable period where retention is required or permitted under Applicable Laws, legitimate legal interests, compliance obligations, fraud prevention purposes, safeguarding obligations, dispute resolution, technical limitations, backup systems, or internal recordkeeping requirements.
BrightChamps may also retain anonymised, aggregated, de-identified, or non-identifiable information for analytics, research, security, operational, educational, product improvement, and lawful business purposes to the extent permitted under Applicable Laws.
BrightChamps takes reasonable measures to retain personal information collected from children only for as long as reasonably necessary to fulfill the purposes for which the information was collected, provide the Services, comply with safeguarding and legal obligations, resolve disputes, enforce agreements, maintain security, or otherwise comply with Applicable Laws.
Where required under Applicable Laws, including COPPA and applicable child privacy laws, BrightChamps will delete or de-identify children's personal information when retention is no longer reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted under Applicable Laws.
Parents or Guardians may request deletion of a Student's personal information in accordance with Applicable Laws, subject to verification requirements, legal obligations, safeguarding requirements, dispute resolution needs, technical limitations, and lawful retention rights retained by BrightChamps.
BrightChamps and its authorised service providers may use cookies, pixels, tags, software development kits (SDKs), local storage objects, web beacons, APIs, device identifiers, analytics tools, and similar tracking technologies ("Tracking Technologies") to operate, secure, maintain, personalise, analyse, and improve the Services.
These Tracking Technologies may collect information relating to Users' devices, browsers, interactions, usage patterns, preferences, sessions, and engagement with the Services.
BrightChamps may use the following categories of Tracking Technologies:
These technologies are used to:
Certain essential technologies may be necessary for the Services to function properly.
BrightChamps may use analytics and performance tools to:
Analytics providers may include services such as:
These providers may collect device information, IP address, browser type, session information, interactions, and usage-related data in accordance with their own privacy practices and Applicable Laws.
BrightChamps may use Tracking Technologies to:
Where permitted under Applicable Laws and applicable consent requirements, BrightChamps may use advertising, remarketing, audience measurement, and marketing technologies to:
Such technologies may include services provided by:
These technologies may use cookies, pixels, device identifiers, and similar technologies to collect information regarding interactions with the Services and online activities across websites or platforms.
BrightChamps does not knowingly use behavioural advertising technologies directed toward children where prohibited under Applicable Laws, including COPPA or applicable children's privacy laws.
Most browsers and devices allow Users to manage or control cookies and Tracking Technologies through browser settings, device settings, consent tools, or privacy controls.
Users may generally choose to:
However, disabling certain Tracking Technologies may affect the availability, functionality, performance, or user experience of portions of the Services.
Some browsers may transmit "Do Not Track" ("DNT") signals. Because there is currently no universally accepted standard governing DNT signals, BrightChamps may not respond to all such signals unless required under Applicable Laws.
Third-party providers that integrate with or support the Services may independently use cookies or Tracking Technologies in accordance with their own terms, privacy policies, and practices.
BrightChamps does not control third-party technologies or third-party data practices and encourages Users to review the applicable privacy policies of such providers.
Where required under Applicable Laws, BrightChamps will seek consent for the use of non-essential cookies or Tracking Technologies and provide Users with choices regarding certain categories of tracking and data processing.
Users may withdraw or modify consent preferences where such rights are available under Applicable Laws.
BrightChamps may also use aggregated, anonymised, pseudonymised, or de-identified information collected through Tracking Technologies for analytics, operational, educational, security, research, product development, and lawful business purposes to the extent permitted under Applicable Laws.
BrightChamps may communicate with Users, Parents, Guardians, Students, and prospective users in connection with the Services, accounts, educational activities, support, operations, safety, legal compliance, promotions, and related business purposes, subject to Applicable Laws.
BrightChamps may send service-related, transactional, operational, educational, or administrative communications that are necessary for the operation and delivery of the Services, including communications relating to:
Such communications may be delivered through:
Users acknowledge that certain service-related communications may be necessary for the provision, administration, security, or lawful operation of the Services and may continue even where marketing preferences are modified or withdrawn.
Subject to Applicable Laws and applicable consent requirements, BrightChamps may send communications relating to:
Marketing communications may be sent through email, SMS, WhatsApp, social media platforms, push notifications, digital advertising channels, or other lawful communication methods.
Where required under Applicable Laws, BrightChamps shall obtain appropriate consent before sending marketing communications.
Users may opt out of receiving marketing or promotional communications at any time by:
BrightChamps will process opt-out requests within a commercially reasonable period and in accordance with Applicable Laws.
Opting out of marketing communications does not prevent BrightChamps from sending necessary service-related, transactional, security, educational, legal, or administrative communications.
Where permitted under Applicable Laws and subject to applicable consent requirements, Users consent to receive communications from BrightChamps through SMS, WhatsApp, automated messaging systems, prerecorded messages, or similar communication technologies using the contact details provided to BrightChamps.
Message frequency may vary depending on account activity, Services used, and communication preferences. Standard carrier, messaging, or data charges may apply.
Users are responsible for ensuring that contact information provided to BrightChamps is accurate and authorised for use.
BrightChamps may engage with Users, Parents, Guardians, educators, or communities through social media platforms, community forums, webinars, events, or interactive digital channels.
Users who interact with BrightChamps through social media platforms acknowledge that:
BrightChamps may also use social media, audience matching, advertising, analytics, or campaign measurement tools provided by third-party platforms, subject to Applicable Laws and applicable consent requirements.
BrightChamps may use analytics, attribution, advertising, and marketing technologies to:
BrightChamps does not knowingly use children's personal information for behavioural advertising, interest-based advertising, profiling, or targeted marketing where prohibited under Applicable Laws.
Where required under Applicable Laws, BrightChamps shall obtain separate parental consent before using children's personal information for marketing, advertising, or related optional processing activities.
Parents or Guardians may withdraw such consent or manage communication preferences at any time in accordance with Applicable Laws.
BrightChamps may monitor, record, retain, review, or analyse communications, interactions, support requests, messages, calls, or related correspondence for purposes including:
Such records shall be handled in accordance with this Privacy Policy, Applicable Laws, and lawful business and operational requirements.
BrightChamps may record, monitor, review, retain, analyse, and store live classes, tutoring sessions, workshops, mentorship sessions, assessments, communications, support interactions, and other activities conducted through the Services or connected communication platforms ("Class Recordings").
By accessing or using the Services, Users and, where applicable, Parents or Guardians acknowledge and consent to such recording, monitoring, review, storage, and processing in accordance with this Privacy Policy, the Terms, and Applicable Laws.
Class Recordings and monitoring activities may include audio and video recordings, chat messages and interactive communications, shared screens, whiteboards, assignments, or presentations, user participation and attendance information, classroom interactions and activities, and technical logs and metadata associated with the session.
BrightChamps may create and use Class Recordings and related monitoring activities for purposes including:
Class Recordings and monitoring activities may include:
BrightChamps may also collect and retain records relating to support communications, moderation actions, safeguarding reviews, and investigations associated with the Services.
BrightChamps may monitor classes, communications, and interactions for safeguarding, safety, moderation, abuse prevention, fraud detection, policy enforcement, and compliance purposes.
Where reasonably necessary, BrightChamps may review, investigate, preserve, or disclose recordings or communications to:
BrightChamps may also take moderation, disciplinary, safety, or enforcement actions based on information identified through recordings or monitoring activities.
Class Recordings and monitoring-related information may be retained for periods determined by BrightChamps based on:
Retention periods may vary depending on the nature of the recording, applicable legal obligations, internal policies, technical limitations, or the existence of disputes, investigations, or legal proceedings.
Access to Class Recordings and monitoring information may be restricted to authorised personnel, instructors, service providers, moderators, compliance teams, legal advisors, auditors, or authorised third parties with a legitimate operational, educational, safeguarding, legal, or compliance-related need.
BrightChamps may disclose recordings or related information where reasonably necessary for legal compliance, safety, safeguarding, dispute resolution, enforcement, or protection of rights and interests in accordance with Applicable Laws.
Users may not independently record, reproduce, distribute, publish, stream, screenshot, share, or otherwise exploit classes, recordings, communications, or interactions conducted through the Services except where expressly authorised by BrightChamps or permitted under Applicable Laws.
Unauthorised recording, distribution, or misuse of recordings or class content may result in suspension or termination of access to the Services and may give rise to legal action.
Certain classes, communications, or sessions may be conducted through or supported by third-party communication, conferencing, hosting, or collaboration tools.
BrightChamps does not control the independent privacy, security, recording, or data handling practices of such third-party platforms and Users acknowledge that use of such platforms may additionally be governed by the applicable third-party terms and privacy policies.
Subject to Applicable Laws, Users and, where applicable, Parents or Guardians may have certain rights and choices regarding the collection, use, disclosure, processing, retention, and handling of personal information by BrightChamps.
Such rights may vary depending on the User's jurisdiction, relationship with BrightChamps, nature of the information involved, and applicable legal or regulatory requirements.
Where provided under Applicable Laws, Users may have the right to:
BrightChamps shall process requests in accordance with Applicable Laws and may limit or deny requests where permitted or required under Applicable Laws.
Where BrightChamps processes personal information relating to children or Students, Parents or Guardians may, subject to Applicable Laws and verification requirements, have the right to:
BrightChamps may require reasonable verification of parental or guardian authority before responding to requests relating to a child's information.
Certain information may continue to be retained where required or permitted under Applicable Laws, safeguarding obligations, dispute resolution requirements, fraud prevention purposes, educational administration requirements, technical limitations, or lawful business interests.
Where processing is based on consent, Users or Parents may withdraw consent at any time by contacting BrightChamps or using available account or privacy settings.
Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal and may not affect processing conducted on other lawful bases permitted under Applicable Laws.
Users acknowledge that withdrawal of certain consents may impact the availability, functionality, or continued provision of certain Services or features.
Users may opt out of receiving marketing or promotional communications by:
Even where marketing preferences are modified, BrightChamps may continue to send necessary service-related, legal, security, educational, transactional, or administrative communications.
Users with registered accounts may be able to access, review, update, correct, or manage certain account information directly through account settings or platform functionality, subject to platform capabilities and Applicable Laws.
Users are responsible for ensuring that information provided to BrightChamps remains accurate and updated.
To protect privacy, security, and the integrity of the Services, BrightChamps may require Users, Parents, Guardians, or authorised representatives to verify identity and authority before processing requests relating to personal information.
BrightChamps may request additional information reasonably necessary to authenticate requests, confirm authority, prevent fraud, or comply with Applicable Laws.
Where permitted under Applicable Laws, BrightChamps may decline requests that are:
Depending on jurisdiction, Users may have additional rights under Applicable Laws, including rights under:
BrightChamps shall make commercially reasonable efforts to honour applicable rights requests in accordance with Applicable Laws.
Users may have the right to lodge complaints with applicable supervisory authorities, regulators, or data protection authorities if they believe their rights under Applicable Laws have been violated.
BrightChamps encourages Users to first contact BrightChamps so that concerns may be addressed directly and efficiently where possible.
BrightChamps implements commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, loss, destruction, or other unlawful processing.
Such safeguards may include measures relating to:
Notwithstanding the foregoing, no method of transmission over the Internet, electronic storage system, or security measure can be guaranteed to be completely secure, uninterrupted, or error-free. Accordingly, BrightChamps cannot guarantee absolute security of any information transmitted to, through, or stored on the Services.
Users are responsible for maintaining the confidentiality and security of their account credentials, devices, authentication methods, and access information, and for preventing unauthorized access to their Accounts. Users should promptly notify BrightChamps of any suspected unauthorized access, compromise, misuse, or security incident relating to their Account or personal information.
Where required under Applicable Laws, BrightChamps may notify affected Users, Parents, Guardians, educational institutions, regulators, or authorities regarding certain security incidents, breaches, or unauthorized disclosures in accordance with applicable legal and regulatory obligations.
BrightChamps may periodically review, update, modify, or improve its security practices and safeguards in light of evolving technologies, operational needs, threats, legal requirements, and industry practices.
BrightChamps is committed to protecting the privacy, safety, and personal information of children and students using the Services. BrightChamps complies with applicable children's privacy and data protection laws, including, where applicable, the Children's Online Privacy Protection Act ("COPPA"), the General Data Protection Regulation ("GDPR"), the UK GDPR, the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Family Educational Rights and Privacy Act ("FERPA"), and other Applicable Laws relating to children's data protection and educational privacy.
The Services are intended to be accessed by Students only with the involvement, supervision, authorisation, or consent of a Parent, Guardian, school, or authorised educational institution, where required under Applicable Laws.
Where required under Applicable Laws, including COPPA and similar children's privacy laws, BrightChamps obtains or relies upon verifiable parental or guardian consent before collecting, using, processing, storing, disclosing, or otherwise handling a child's personal information in connection with the Services.
By registering a Student, purchasing Services, enrolling a Student in classes, creating a Student Account, authorising access to the Services, or otherwise permitting a child to use the Services, the Parent or Guardian represents and warrants that:
Where permitted under Applicable Laws, BrightChamps may rely on consent obtained through the Parent or Guardian's acceptance of the Services, account registration process, payment process, school authorisation, classroom enrollment workflow, or other legally recognised consent mechanisms.
BrightChamps seeks to limit the collection of children's personal information to information reasonably necessary to provide, operate, secure, improve, support, and maintain the Services and educational activities.
Depending on the Services used, BrightChamps may collect limited categories of information relating to Students, including:
BrightChamps does not knowingly require children to disclose more information than is reasonably necessary to participate in the Services.
Children's personal information may be used for purposes including:
BrightChamps does not knowingly use children's personal information for behavioral advertising, profiling, or interest-based advertising where prohibited under Applicable Laws.
Where legally required, BrightChamps will obtain separate parental consent before using children's personal information for marketing or advertising-related purposes.
Subject to Applicable Laws, Parents and Guardians may have the right to:
Requests may be submitted through BrightChamps' designated privacy or support channels. BrightChamps may take reasonable steps to verify the identity and authority of the requesting Parent or Guardian before processing such requests.
Where the Services are provided through or in connection with a school, educational institution, teacher, district, or educational partner, BrightChamps may rely on the authorisation, consent, or instructions provided by such institution to the extent permitted under Applicable Laws.
Schools and educational institutions are responsible for ensuring that they have obtained any necessary consents, notices, authorisations, or permissions required under Applicable Laws before sharing Student information with BrightChamps or enabling Student access to the Services.
BrightChamps retains children's personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with Applicable Laws, resolve disputes, enforce agreements, protect Users, maintain educational records, prevent fraud or abuse, and satisfy legitimate operational or legal requirements.
BrightChamps may retain certain information where required or permitted by Applicable Laws, safeguarding obligations, legal process, regulatory requirements, dispute resolution needs, security purposes, or legitimate business interests.
When children's personal information is no longer reasonably required, BrightChamps will take commercially reasonable steps to delete, anonymise, or securely dispose of such information in accordance with Applicable Laws and internal retention practices.
To promote student safety, service integrity, compliance, and safeguarding obligations, BrightChamps may monitor, review, moderate, record, or retain classes, communications, submissions, chats, recordings, and interactions occurring through the Services, subject to Applicable Laws and the Privacy Policy.
Parents and Guardians acknowledge and agree that such monitoring and recording may be necessary to:
Children's privacy rights and protections may vary depending on the User's jurisdiction. BrightChamps endeavours to implement reasonable safeguards and compliance measures consistent with applicable international children's privacy and data protection laws.
Nothing in this Section limits any non-waivable rights available to children, Parents, or Guardians under Applicable Laws.
The Services may contain, integrate with, rely upon, or provide access to third-party websites, applications, platforms, tools, software, content, communication services, payment processors, authentication providers, analytics providers, advertising partners, cloud infrastructure providers, educational tools, video conferencing services, social media platforms, or other third-party products and services ("Third-Party Services").
Third-Party Services may include, without limitation:
BrightChamps does not own, operate, or control Third-Party Services and does not endorse or guarantee the availability, accuracy, legality, security, reliability, functionality, or practices of any Third-Party Services.
Users acknowledge and agree that:
Where Third-Party Services process personal information on BrightChamps' behalf, BrightChamps may implement commercially reasonable contractual, organizational, or technical safeguards intended to support compliance with Applicable Laws.
BrightChamps may receive, share, transmit, or process certain information through Third-Party Services as reasonably necessary to provide, support, secure, maintain, improve, or operate the Services in accordance with these Terms, the Privacy Policy, user instructions, or Applicable Laws.
Links to external websites or services are provided solely for convenience and informational purposes. BrightChamps is not responsible for the content, policies, practices, or availability of any external websites or resources and shall not be liable for any loss or damage arising from the use of or reliance upon such Third-Party Services or external resources.
Users are encouraged to review the applicable privacy policies, security practices, and terms of use of any Third-Party Services before interacting with or using such services.
BrightChamps recognizes that Users in certain jurisdictions may have specific privacy and data protection rights under Applicable Laws. Depending on the User's location and the nature of the Services provided, additional rights, disclosures, protections, or obligations may apply.
Nothing in this Privacy Policy is intended to limit or exclude any non-waivable rights available under Applicable Laws.
For Users located in the EEA, United Kingdom, or Switzerland, BrightChamps processes personal information in accordance with applicable data protection laws, including the General Data Protection Regulation ("GDPR") and the UK GDPR.
Subject to applicable conditions and limitations, Users may have rights to:
Where required under Applicable Laws, BrightChamps implements reasonable safeguards for international data transfers, including contractual protections, transfer mechanisms, or other legally recognized safeguards.
Depending on the applicable U.S. state laws, including laws in California and other jurisdictions, Users may have certain rights relating to their personal information, including rights to:
BrightChamps does not knowingly sell children's personal information where prohibited under Applicable Laws.
California residents may also have additional rights under applicable California privacy laws, including the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA").
For Users located in India, BrightChamps seeks to process personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and related rules or regulations.
Subject to Applicable Laws, Users may have rights to:
Parents or Guardians acting on behalf of children may exercise applicable rights relating to children's personal information in accordance with Applicable Laws.
Users, Parents, Guardians, or authorised representatives seeking to exercise applicable privacy rights may contact BrightChamps through the contact details or designated privacy channels provided in this Privacy Policy.
BrightChamps may take reasonable steps to verify the identity, authority, and authenticity of requests before processing them and may deny or limit requests where permitted or required under Applicable Laws.
Certain rights may be limited, delayed, or subject to exceptions under Applicable Laws, including where retention or processing is necessary for legal compliance, security, fraud prevention, safeguarding, dispute resolution, educational purposes, contractual obligations, or protection of rights and interests.
BrightChamps reserves the right to modify, update, revise, or amend this Privacy Policy at any time in response to changes in the Services, business operations, technologies, legal requirements, regulatory obligations, industry practices, or other operational needs.
Any updated version of this Privacy Policy shall become effective upon posting on the Platform or otherwise making it available through the Services, unless otherwise required under Applicable Laws.
Where required under Applicable Laws, BrightChamps may provide additional notice regarding material changes, including through email, in-platform notifications, website notices, account notifications, consent mechanisms, or other reasonable means of communication.
Where legally required, BrightChamps will obtain additional consent before implementing changes that materially affect the processing of personal information or children's personal information.
Users are encouraged to periodically review this Privacy Policy to remain informed about BrightChamps' privacy practices and any updates or modifications.
Continued access to or use of the Services following the effective date of an updated Privacy Policy constitutes acknowledgment of such updates to the fullest extent permitted under Applicable Laws.
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, or the manner in which your personal information is collected, used, processed, or disclosed, you may contact BrightChamps using the details below.
Email: privacy@brightchamps.com
We will use reasonable efforts to respond to your request within the timelines prescribed under Applicable Laws.
Grievance Officer: Surbhi Sharma
Email: grievance@brightchamps.com
Address: 1st Floor, 36/6, Hustle Hub Tech Park, 27th Main Road, PWD Quarters, Sector 2, HSR Layout, Bengaluru, Karnataka 560102
BrightChamps may require Users to provide sufficient information to verify identity and/or authority before responding to requests or grievances.
We will make reasonable efforts to address and resolve grievances in accordance with Applicable Laws and within applicable statutory timelines, where required.
Where a complaint cannot be resolved internally, Users may also have the right to approach the relevant data protection authority or regulatory body under Applicable Laws.