BrightChamps User Policies

This User Policy (“Policy”) governs the use of the BrightChamps platform, websites, applications, classes, programs, communities, communications, support channels, and related services (collectively, the “Services”).

This Policy applies to all users of the Services, including, without limitation:

• students, learners, and minors;
• parents and legal guardians;
• instructors, tutors, mentors, and educators;
• users, visitors, participants, and account holders; and
• any individual or entity accessing or interacting with the Services.

This Policy applies to all interactions occurring through or in connection with the Services, including:

• live classes and sessions;
• recorded sessions;
• chats, messages, forums, and community spaces;
• assignments, submissions, and projects;
• customer support interactions;
• social, collaborative, and learning activities; and
• any online or offline conduct connected to the Services.

By accessing or using the Services, Users agree to comply with this Policy, the Terms of Service, Privacy Policy, Refund Policy, and any other applicable policies, guidelines, notices, or rules issued by BrightChamps from time to time.

BrightChamps reserves the right to interpret, enforce, modify, suspend, or supplement this Policy at its sole discretion to maintain the safety, integrity, legality, security, and educational purpose of the Services.

BrightChamps is committed to maintaining a safe, respectful, inclusive, and productive learning environment for all Users. Users are expected to behave appropriately and respectfully during all interactions connected with the Services.

Users shall not engage in conduct that disrupts, harms, interferes with, or negatively affects the learning environment, the Services, or the experience of other Users.

Without limitation, Users shall not:

• disrupt, interrupt, obstruct, or intentionally interfere with classes, sessions, activities, or platform operations;
• engage in abusive, threatening, offensive, discriminatory, defamatory, harassing, intimidating, or inappropriate conduct toward any User, Student, Parent, Guardian, Instructor, employee, contractor, or representative of BrightChamps;
• use hate speech or engage in conduct involving discrimination, hostility, or harassment based on race, ethnicity, nationality, religion, caste, disability, gender, sexual orientation, age, or any other protected characteristic;
• engage in bullying, cyberbullying, trolling, humiliation, intimidation, or harmful conduct toward other Users;
• share, display, transmit, request, or promote sexually explicit, obscene, violent, unlawful, harmful, or otherwise inappropriate content;
• use vulgar, abusive, or offensive language or gestures during classes or interactions connected with the Services;
• record, capture, reproduce, distribute, stream, publish, or share classes, sessions, communications, recordings, or content without prior written authorisation from BrightChamps and all required permissions under Applicable Laws;
• impersonate another person or entity, misrepresent identity, affiliation, age, qualifications, or authority, or use another User’s account without authorisation;
• spam, advertise, solicit, self-promote, market products or services, or attempt to redirect Users away from the Platform;
• share personal contact information, external links, payment details, or social media accounts for unauthorised off-platform communications or transactions;
• attempt to bypass safety controls, moderation systems, account restrictions, or platform safeguards;
• engage in cheating, academic dishonesty, fraudulent conduct, refund abuse, payment abuse, or manipulation of platform systems or policies;
• upload, transmit, or distribute malware, harmful code, unauthorised software, or malicious content through the Services; or
• engage in any unlawful, unsafe, harmful, or inappropriate activity in connection with the Services.

Parents and Guardians are responsible for reasonably supervising Students’ participation in the Services and ensuring compliance with this Policy.

BrightChamps reserves the right, at its sole discretion and without limitation, to monitor, review, moderate, remove, restrict, suspend, terminate, report, or investigate any conduct, content, communication, or activity that violates this Policy, the Terms, Applicable Laws, safeguarding standards, or the integrity and safety of the Services.

Violations of this Policy may result in warnings, removal from sessions, suspension or termination of Accounts, restriction of access to Services, cancellation of classes, forfeiture of promotional benefits, denial of refunds where permitted under Applicable Laws, reporting to relevant authorities, or other actions deemed appropriate by BrightChamps.

Parents and Guardians play an important role in supporting the safety, supervision, and educational experience of Students using the Services. By permitting a Student to access or use the Services, the Parent or Guardian agrees to supervise and support the Student’s use of the Services in accordance with Applicable Laws, these Policies, and the Terms.

Parents and Guardians are responsible for:

• providing accurate, complete, and up-to-date registration, contact, billing, consent, and account information;
• ensuring that all consents, permissions, and authorisations required under Applicable Laws for a Student’s participation in the Services have been properly obtained;
• supervising and monitoring the Student’s participation in classes, communications, activities, and interactions connected with the Services where reasonably appropriate based on the Student’s age, maturity, and applicable legal requirements;
• ensuring that Students comply with the Terms, Privacy Policy, User Policies, classroom rules, safeguarding standards, and Applicable Laws;
• maintaining a safe, appropriate, and distraction-free learning environment for Students during participation in the Services;
• ensuring that devices, software, internet connectivity, and related systems used to access the Services are lawfully obtained, appropriately secured, and suitable for educational use;
• ensuring that Students do not use the Services for unlawful, harmful, abusive, fraudulent, infringing, or inappropriate purposes;
• safeguarding account credentials, login information, devices, and access permissions associated with the Services;
• promptly reporting safety concerns, misconduct, unauthorised access, policy violations, or suspected misuse of the Services to BrightChamps; and
• ensuring that recordings, screenshots, images, class materials, or personal information relating to other Users are not improperly shared, distributed, or misused.

Parents and Guardians acknowledge that BrightChamps does not provide continuous supervision of Students and that supervision of minors remains the responsibility of the Parent or Guardian, except to the extent expressly required under Applicable Laws.

BrightChamps reserves the right to restrict, suspend, or terminate access to the Services where a Parent, Guardian, or Student violates these Policies, the Terms, safeguarding standards, or Applicable Laws, or where such action is reasonably necessary to protect the safety, integrity, security, or lawful operation of the Services.

BrightChamps is committed to maintaining a safe, respectful, and age-appropriate learning environment for Students and Users. BrightChamps may implement reasonable safety, safeguarding, moderation, monitoring, and compliance measures designed to protect Students, Users, instructors, and the integrity of the Services.

Users shall not use the Services in any manner that endangers, exploits, harms, or may reasonably be considered inappropriate for minors or educational environments.

Without limitation, Users shall not:

• share, request, solicit, or disclose personal contact information, including personal phone numbers, email addresses, residential addresses, social media accounts, financial information, passwords, or other sensitive personal information through the Services except where expressly permitted by BrightChamps;
• attempt to move communications, lessons, transactions, or interactions off-platform in violation of BrightChamps policies;
• solicit off-platform payments, private tutoring arrangements, external meetings, or unauthorised communications outside the Services;
• engage in grooming behaviour, inappropriate communications, exploitation, manipulation, coercion, harassment, or conduct that may compromise Student safety or wellbeing;
• share or request inappropriate, explicit, harmful, violent, unlawful, or age-inappropriate content;
• attempt to contact minors outside authorised educational interactions facilitated through the Services;
• misuse recordings, screenshots, images, chat messages, or classroom materials involving Students or other Users.

BrightChamps reserves the right, but not the obligation, to monitor, review, moderate, record, investigate, remove, restrict, or report classes, sessions, communications, content, accounts, or activities connected with the Services for purposes including:

• student safety and safeguarding;
• legal and regulatory compliance;
• fraud prevention;
• abuse prevention;
• dispute resolution;
• policy enforcement;
• quality assurance;
• platform integrity; and
• protection of Users and the Services.

Users acknowledge and agree that certain classes, sessions, chats, communications, or activities may be monitored or recorded by BrightChamps for safeguarding, compliance, support, training, moderation, security, or operational purposes in accordance with the Privacy Policy and Applicable Laws.

BrightChamps reserves the right to take any action it reasonably considers necessary to protect Students, Users, instructors, or the Services, including:

• issuing warnings;
• muting or removing participants from sessions;
• restricting communications;
• suspending or terminating Accounts;
• cancelling classes or activities;
• reporting conduct to Parents, Guardians, schools, educational institutions, regulators, child protection authorities, law enforcement agencies, or other appropriate authorities; and
• cooperating with investigations or legal processes where required or permitted under Applicable Laws.

Users acknowledge that BrightChamps may escalate safeguarding, safety, abuse, exploitation, self-harm, violence, child protection, or emergency-related concerns to relevant authorities, emergency services, Parents, Guardians, or other appropriate parties where BrightChamps reasonably believes such disclosure or action is necessary for safety, legal compliance, or protection of individuals.

Nothing in this Policy limits any mandatory reporting, child protection, safeguarding, or legal obligations applicable under relevant laws or regulations.

BrightChamps may engage instructors, educators, mentors, tutors, trainers, contractors, vendors, consultants, or other service providers in connection with the Services.

Unless expressly stated otherwise in a written agreement executed by BrightChamps, all instructors, educators, mentors, tutors, trainers, and similar personnel providing services through or in connection with the Platform act solely as independent contractors or independent service providers and not as employees, agents, partners, joint venturers, representatives, or legal affiliates of BrightChamps.

Nothing contained in the Services, these Policies, or any related materials shall be construed as creating:

• an employer-employee relationship;
• agency relationship;
• partnership;
• joint venture;
• fiduciary relationship; or
• representative authority — between BrightChamps and any instructor, educator, contractor, or service provider.

Instructors and service providers are independently responsible for:

• their conduct, communications, teaching methods, statements, opinions, content, and interactions;
• compliance with Applicable Laws and professional obligations;
• ensuring that their conduct remains appropriate for educational environments and minors; and
• adhering to BrightChamps policies, safeguarding standards, and platform requirements.

Any views, opinions, beliefs, comments, recommendations, instructional approaches, cultural observations, political statements, religious statements, personal expressions, or other content expressed by instructors, educators, or Users are solely their own and do not represent, reflect, or constitute the views, policies, endorsements, approvals, or positions of BrightChamps.

To the fullest extent permitted under Applicable Laws, BrightChamps shall not be responsible or liable for:

• independent acts, omissions, statements, or conduct of instructors, contractors, service providers, or Users;
• personal opinions, political views, religious commentary, cultural remarks, or subjective statements expressed during sessions or interactions;
• disputes arising between Users and instructors;
• off-platform interactions or arrangements; or
• conduct occurring outside BrightChamps’ reasonable control.

Users acknowledge that live educational environments may involve spontaneous interactions, discussions, questions, and responses, and BrightChamps does not guarantee or warrant that all statements made by Users or instructors will be error-free, universally accepted, culturally neutral, or aligned with every individual viewpoint or expectation.

BrightChamps reserves the right, but not the obligation, to monitor, review, moderate, restrict, suspend, remove, investigate, or terminate instructors, contractors, content, or sessions that violate Applicable Laws, safeguarding requirements, platform standards, these Policies, or the Terms, or that BrightChamps reasonably determines may create safety, legal, operational, reputational, or compliance risks.

Nothing in this Section limits BrightChamps’ rights or obligations under Applicable Laws, including obligations relating to child safety, safeguarding, mandatory reporting, platform compliance, consumer protection, or lawful investigations.

Users may access and use the Services solely for lawful, authorised, educational, and legitimate purposes in accordance with these Policies, the Terms, Applicable Laws, and any instructions issued by BrightChamps.

Users shall not misuse, exploit, interfere with, damage, or improperly access the Services, Platform, systems, content, or related infrastructure.

Without limitation, Users shall not:

• use the Services for any unlawful, fraudulent, harmful, abusive, deceptive, defamatory, threatening, discriminatory, or unauthorised purpose;
• violate any Applicable Laws, regulations, sanctions, court orders, intellectual property rights, privacy rights, publicity rights, or contractual obligations;
• copy, reproduce, distribute, modify, reverse engineer, scrape, frame, mirror, republish, commercially exploit, or create derivative works from the Platform, Services, software, recordings, content, curriculum, educational materials, or proprietary information without prior written authorisation from BrightChamps;
• use bots, crawlers, automated scripts, scraping technologies, data mining tools, extraction methods, or similar technologies to access, monitor, copy, collect, or exploit data or content from the Services;
• interfere with or disrupt the integrity, security, performance, availability, or operation of the Services, servers, networks, or systems;
• bypass, disable, interfere with, or circumvent security features, authentication measures, moderation systems, access restrictions, payment systems, or technological protections implemented by BrightChamps;
• upload, distribute, transmit, or introduce malware, ransomware, spyware, viruses, harmful code, or malicious software;
• engage in cheating, academic dishonesty, plagiarism, impersonation, manipulation of assessments, or falsification of educational records or achievements;
• share Accounts, login credentials, subscriptions, access rights, class links, recordings, or paid access with unauthorised persons;
• create multiple accounts or engage in deceptive conduct to exploit promotions, discounts, referrals, credits, free trials, scholarships, campaigns, or platform benefits;
• misuse payment systems, promotional offers, discounts, referral programs, wallet balances, credits, refunds, chargebacks, or payment instruments;
• initiate fraudulent, abusive, bad-faith, excessive, or repetitive refund requests, disputes, reversals, or chargebacks;
• misuse satisfaction guarantees, trial periods, replacement policies, or refund mechanisms in a manner reasonably determined by BrightChamps to be abusive, manipulative, excessive, or inconsistent with legitimate educational concerns;
• provide false, misleading, incomplete, or inaccurate information in connection with Accounts, payments, disputes, support requests, verification processes, or refunds;
• engage in unauthorised advertising, solicitation, marketing, self-promotion, lead generation, or commercial activity through the Services;
• attempt to redirect Users, Students, Parents, Guardians, instructors, or customers away from the Platform for unauthorised off-platform transactions or communications;
• access or attempt to access accounts, systems, data, recordings, communications, or information belonging to another person without authorisation;
• use the Services in any manner that could harm minors, compromise safeguarding standards, or expose BrightChamps or other Users to legal, reputational, operational, or security risks; or
• engage in any conduct that BrightChamps reasonably determines to be abusive, harmful, disruptive, unsafe, exploitative, or inconsistent with the intended purpose of the Services.

BrightChamps reserves the right, at its sole discretion and to the fullest extent permitted under Applicable Laws, to investigate suspected violations and take appropriate action, including:

• restricting or suspending access to the Services;
• cancelling classes or subscriptions;
• withholding promotional benefits, credits, or refunds;
• reversing credits or rewards obtained through misuse;
• limiting future purchases or participation;
• terminating Accounts;
• reporting conduct to payment processors, financial institutions, regulators, law enforcement authorities, or other appropriate parties; and
• pursuing legal remedies or recovery actions where appropriate.

Users acknowledge that BrightChamps may use automated systems, internal review mechanisms, fraud prevention tools, behavioural analysis, audit logs, and operational reviews to detect suspected abuse, fraud, misuse, policy violations, chargeback risks, safeguarding concerns, or unauthorised activities connected with the Services.

To support educational delivery, student safety, safeguarding, quality assurance, compliance, dispute resolution, training, operational support, and platform integrity, BrightChamps may record, monitor, review, or retain certain classes, sessions, communications, interactions, chats, support interactions, or activities conducted through the Services, to the extent permitted under Applicable Laws.

Where required under Applicable Laws, including children’s privacy and data protection laws, BrightChamps obtains or relies upon appropriate parental, guardian, user, contractual, or other legally valid authorisations, permissions, or consents for such recording, monitoring, processing, and retention activities.

Users acknowledge and agree that:

• live sessions, classes, demonstrations, chats, or communications may be monitored or recorded;
• recordings may include audio, video, screen activity, chat messages, shared content, assignments, submissions, or interactions occurring during participation in the Services;
• recordings and related information may be used for educational, safeguarding, safety, moderation, legal, compliance, training, fraud prevention, customer support, dispute resolution, platform improvement, and operational purposes; and
• BrightChamps may retain such recordings and related information for periods reasonably necessary under the Privacy Policy, legal obligations, safeguarding requirements, operational needs, or Applicable Laws.

Users should avoid sharing:

• highly sensitive personal information;
• financial information;
• passwords or authentication credentials;
• government-issued identification details;
• health or medical information unless specifically required;
• personal contact details; or
• any confidential or inappropriate information — during classes, recordings, chats, or interactions connected with the Services.

Users shall not independently record, reproduce, distribute, publish, share, livestream, or commercially exploit classes, sessions, recordings, images, communications, or educational content without prior written authorisation from BrightChamps and any permissions required under Applicable Laws.

BrightChamps implements commercially reasonable safeguards designed to protect recordings and related information; however, no platform, network, transmission, or storage system can be guaranteed to be completely secure.

Further information regarding recordings, privacy practices, data handling, retention, parental rights, and user rights is available in the Privacy Policy.

Users agree to provide accurate, complete, current, and lawful payment, billing, account, verification, and transaction information in connection with the Services.

BrightChamps reserves the right to implement reasonable verification, fraud prevention, risk assessment, compliance, authentication, and security measures in connection with purchases, subscriptions, refunds, credits, promotions, discounts, payment methods, and access to the Services.

Without limitation, BrightChamps may:

• verify payment methods, account ownership, identity, age, parental authority, or transaction authenticity;
• request additional documentation or information reasonably necessary to investigate suspicious activity, fraud risks, chargebacks, refund requests, or policy violations;
• delay, refuse, restrict, suspend, reverse, or cancel transactions, credits, promotional benefits, discounts, referrals, withdrawals, refunds, or access to Services where reasonably necessary for fraud prevention, compliance, operational, legal, safeguarding, or security purposes;
• investigate suspected unauthorized, fraudulent, deceptive, abusive, excessive, or bad-faith payment or refund activity; and
• cooperate with payment processors, banks, financial institutions, regulators, law enforcement agencies, or fraud prevention providers in connection with investigations or legal compliance obligations.

Users shall not:

• misuse or manipulate refund policies, satisfaction guarantees, replacement policies, discounts, referral programs, scholarships, credits, coupons, promotions, or payment systems;
• initiate fraudulent, abusive, repetitive, excessive, deceptive, or bad-faith refund requests, payment disputes, reversals, or chargebacks;
• attempt to obtain educational services, benefits, credits, or refunds through misrepresentation, coercion, abuse, account manipulation, or unauthorised conduct;
• use multiple accounts, identities, payment methods, or devices to circumvent platform restrictions, promotional limits, or refund controls; or
• engage in conduct reasonably determined by BrightChamps to constitute payment abuse, promotional abuse, refund abuse, platform manipulation, or financial fraud.

BrightChamps reserves the right, to the fullest extent permitted under Applicable Laws, to:

• deny or limit refund requests determined to be abusive, excessive, fraudulent, repetitive, manipulative, or inconsistent with legitimate educational concerns;
• suspend or terminate Accounts associated with refund abuse, chargeback abuse, payment fraud, promotional misuse, or policy violations;
• restrict future purchases, subscriptions, promotional eligibility, or participation in the Services;
• recover improperly obtained refunds, credits, incentives, discounts, or benefits;
• charge administrative, processing, recovery, banking, or dispute-related fees where permitted under Applicable Laws or payment provider policies; and
• pursue legal remedies, collections, recovery actions, or enforcement measures where appropriate.

BrightChamps may use automated systems, manual reviews, behavioural analysis, transaction monitoring, audit logs, fraud detection tools, and internal investigation processes to identify and prevent suspected fraud, abuse, unauthorised transactions, safeguarding risks, or policy violations.

Nothing in this Section limits any rights or remedies available to BrightChamps under the Terms, Refund Policy, Applicable Laws, payment provider rules, or contractual obligations.

BrightChamps reserves the right, at its sole discretion and to the fullest extent permitted under Applicable Laws, to investigate, monitor, review, moderate, restrict, suspend, remove, or take action against any Account, User, content, communication, activity, transaction, class, or conduct that BrightChamps reasonably believes:

• violates these Policies, the Terms, the Privacy Policy, Refund Policy, or Applicable Laws;
• creates safety, safeguarding, legal, operational, reputational, compliance, or security risks;
• harms or may harm Students, Users, instructors, Parents, Guardians, third parties, or the Platform;
• interferes with the integrity, operation, or intended purpose of the Services; or
• constitutes fraud, abuse, misconduct, harassment, unauthorized activity, or misuse of the Services.

Without limitation, BrightChamps may:

• issue warnings or policy notices;
• mute, remove, block, or restrict participants from classes, chats, or communications;
• remove, disable, restrict, or delete content, submissions, recordings, or materials;
• suspend, restrict, deactivate, or terminate Accounts;
• cancel, reschedule, deny, or discontinue classes, sessions, subscriptions, promotions, or Services;
• limit participation in certain activities, features, promotions, programs, or offerings;
• restrict access to specific regions, devices, systems, functionalities, or features;
• withhold credits, incentives, promotional benefits, certificates, rewards, or refunds;
• investigate complaints, disputes, safeguarding concerns, fraud risks, or policy violations;
• report conduct to Parents, Guardians, schools, regulators, payment providers, law enforcement agencies, child protection authorities, or other relevant authorities; and
• take any other action BrightChamps reasonably considers necessary to protect the Services, Users, Students, instructors, intellectual property, systems, operations, or legal rights.

BrightChamps may take enforcement actions:

• with or without prior notice where reasonably necessary;
• immediately in urgent, safeguarding, fraud, security, compliance, or legal situations; and
• based on automated systems, manual reviews, internal investigations, complaints, behavioural signals, moderation activities, audit logs, or other reasonably available information.

Users acknowledge that BrightChamps is not obligated to provide advance warning, compensation, restoration, or continued access to the Services where restrictions or enforcement actions are reasonably necessary for safety, compliance, operational integrity, legal obligations, fraud prevention, safeguarding, or protection of the Platform or Users.

BrightChamps’ failure to enforce any provision of these Policies or the Terms in a particular instance shall not constitute a waiver of its right to enforce such provisions in the future.

BrightChamps encourages Users, Parents, Guardians, Students, instructors, and other participants to promptly report any suspected:

• policy violations;
• safeguarding concerns;
• inappropriate conduct;
• harassment or bullying;
• fraud or unauthorised activity;
• intellectual property infringement;
• security vulnerabilities;
• misuse of the Services; or
• illegal, harmful, or unsafe behaviour — connected with the Services or Platform.

Reports may be submitted through the support channels, reporting tools, grievance mechanisms, or contact details made available by BrightChamps on the Platform or in related policies.

Users agree to provide information that is accurate, complete, and made in good faith when submitting reports or complaints. Users shall not knowingly submit false, misleading, malicious, retaliatory, abusive, or bad-faith reports.

BrightChamps reserves the right, but not the obligation, to:

• investigate reported concerns;
• request additional information or documentation;
• take appropriate moderation or enforcement actions;
• cooperate with Parents, Guardians, schools, payment providers, regulators, law enforcement agencies, child protection authorities, or other relevant authorities; and
• determine, at its sole discretion, the appropriate response, resolution, or corrective action.

BrightChamps does not guarantee that every report will result in action, removal, suspension, investigation outcome, or response within a specific timeframe.

Where reasonably necessary for safeguarding, security, legal compliance, operational integrity, or protection of Users or the Platform, BrightChamps may take interim or immediate action before completing a full investigation.

Users acknowledge and agree that BrightChamps provides a technology-enabled educational platform that facilitates classes, interactions, communications, educational activities, and related services involving Users, Students, Parents, Guardians, instructors, contractors, and other participants.

To the fullest extent permitted under Applicable Laws, BrightChamps does not control and is not responsible for:

• the conduct, actions, omissions, communications, statements, behaviour, or interactions of Users, Students, Parents, Guardians, instructors, contractors, or third parties;
• the accuracy, completeness, legality, quality, appropriateness, reliability, or effectiveness of user-generated content, communications, educational content, or statements made during sessions;
• differences in opinions, teaching styles, cultural perspectives, personal viewpoints, educational approaches, or subjective experiences;
• off-platform interactions, arrangements, communications, meetings, payments, or relationships between Users and third parties; or
• disputes, claims, losses, injuries, damages, or harm arising from interactions between Users or third parties.

Users interact with other Users, instructors, and participants at their own discretion and risk.

BrightChamps makes no representation, warranty, or guarantee regarding:

• the conduct, suitability, qualifications, compatibility, reliability, or behaviour of any User or instructor;
• uninterrupted, error-free, or incident-free interactions;
• educational compatibility or satisfaction between participants; or
• the outcome of any interaction, session, class, communication, or relationship formed through the Services.

While BrightChamps may implement moderation, safeguarding, verification, compliance, reporting, monitoring, or enforcement measures, BrightChamps does not guarantee that all conduct, communications, or content will always comply with these Policies, community standards, safeguarding expectations, or Applicable Laws.

Users acknowledge that:

• online interactions inherently involve risks;
• educational environments may involve spontaneous discussions, communications, or interactions;
• BrightChamps cannot guarantee prevention of all misconduct, offensive conduct, policy violations, technical failures, or unauthorized acts; and
• any reliance on interactions, statements, content, recommendations, or conduct occurring through the Services is undertaken at the User’s own risk.

To the fullest extent permitted under Applicable Laws, BrightChamps shall not be liable for any acts, omissions, conduct, communications, disputes, damages, injuries, losses, or claims arising from or relating to interactions between Users, Students, Parents, Guardians, instructors, contractors, or third parties, except to the extent liability cannot lawfully be excluded under Applicable Laws.

Nothing in this Section limits BrightChamps’ rights to investigate, moderate, suspend, terminate, report, or take action in response to conduct that BrightChamps reasonably determines may violate these Policies, safeguarding standards, legal obligations, or Platform requirements.